Field Technician at Twins

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Experience, Troubleshooting, Preventive Maintenance, Communication Skills, Detail-Oriented, Organized, Self-Starter, Teamwork, Listening Skills, Report Generation, Training, Client Support, Device Indicators, Networking, Technical Degree, A+ Certification, Network+ Certification

Industry

Spectator Sports

Description

Qualifications & Skills Repair all Tickets.com system-related peripheral equipment Perform preventive maintenance and repair, as needed, on all thermal ticket printers, computers, report writers, CRTs, modems, terminal servers and networking and data communications gear Troubleshoot repair problems via telephone. Site visits can be reduced by effectively troubleshooting over the telephone Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations Continually improve understanding of current technical issues, devices, and technologies associated with Tickets.com systems. Ensure an understanding of Tickets.com system wiring, connectivity, and methods for utilizing device indicators to assist in troubleshooting Provide support and training for all outlets All other duties as assigned Generate weekly reports assessing the client system’s security and application status Conduct routine training sessions with other Field Technicians on new or revised topics Organize in advance and lead weekly meetings with topics as directed by Management Generate and maintain a library of training material for newly hired Field Technicians and continuing education for all Field Technicians Follow up with the Field Tech team to ensure timely submission of deliverables Act as a ‘second level’ escalation source for Field Tech questions and issues Document recurring issues for escalation via Management Requirements Minimum two (2) years technical experience Technical Degree or equivalent. A+ and Network + preferred Knowledge/experience with Tickets.com hardware, equipment, systems, and applications Prior experience generating reports Excellent communication skills, both verbal & written Detail-oriented, organized, and has a proven ability to follow up on tasks Self-starter, able to prioritize and work independently Ability to work well with others and provide constructive feedback Strong listening skills Ability to work effectively under pressure Reliable transportation Top TDC Perks & Benefits Medical, Dental, and Vision Coverage Disability Benefits (short term and long term) Company Contributed 401K Plan Paid Time Off and Holidays Paid Parental Leave Access to Free Tickets to Baseball Games & MLB.TV Discounts at MLB Store | MLBShop.com Employee Assistance Programs (EAP) Onsite/Online Training & Development Programs Tuition Reimbursement Life and Accidental Death Insurance Pet Insurance Why MLB? Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come. California Residents: Please see our California Recruitment Privacy Policy for more details. Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response. Are you ready to Step Up to the Plate? Apply below!

Responsibilities

The Field Technician is responsible for repairing and maintaining Tickets.com system-related equipment and providing technical support to clients. This includes troubleshooting issues, conducting preventive maintenance, and generating reports on system status.