Field Trainer at At Home

Coppell, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Facilitation, Content Management, Project Management, Interpersonal Skills, Operational Agility, Microsoft Office, LMS Platforms, Video Editing, Retail Training, Store Operations, Customer Service, Adult Learning Principles, SOP Development, Reporting, Communication, Coaching

Industry

Retail

Description

JOB SUMMARY The Field Trainer is responsible for designing, facilitating, and delivering training to store locations across all levels of the organization through both virtual and in-person formats. This role requires a strong understanding of store operations, product knowledge, and company policies, along with the ability to manage multiple priorities in a fast-paced, evolving retail environment. Beyond training delivery, the Field Trainer plays a critical role in supporting key company initiatives that drive sales performance, elevate operational excellence, and ensure consistent execution across all stores. This position follows a hybrid schedule based at the Home Office in Coppell, TX, with remote work on Mondays and Fridays and in-office work Tuesday through Thursday. Travel is also required up to 40–60% based on business needs. ESSENTIAL FUNCTIONS Facilitation, Delivery & Engagement Lead Training Programs: Design and facilitate impactful virtual and in-person training sessions for store teams and leaders, using varied instructional techniques to drive learner engagement and reinforce operational excellence. Train the Trainers: Lead and facilitate Train-the-Trainer sessions using established guides to equip leaders with the knowledge, skills, and confidence to effectively train and develop their teams across all core areas of store operations. Culture & Strategy Develop Training Culture: Strengthen a customer-obsessed culture by delivering targeted training and coaching service behaviors that promote consistent customer experience standards. Special Projects: Support organizational goals by contributing to key initiatives and special projects as needed. Content & SOP Management SOP Development: Partner with cross-functional teams to create, refine, and document Standard Operating Procedures (SOPs) and job aids, maintaining an accurate and centralized library of training materials Program Management & Administration Logistics: Manage full program logistics—including scheduling, communication, auditing and materials preparation Reporting & Documentation: Produce clear post-training reports, summarizing key observations, outcomes, and opportunities. QUALIFICATIONS Education: Bachelor’s degree (or equivalent practical industry experience) required Experience: 2–4 years of experience in retail training, store operations, and/or multi-unit field support. Training Facilitation: Demonstrated success leading engaging, interactive learning experiences for diverse audiences using adult learning principles. Must be proficient in delivering technical and soft-skill training via Virtual/E-Learning, In-Person, and Blended formats. Content & Documentation: Proven ability to create and maintain a library of training materials, SOPs, and job aids, alongside strong written skills for producing training recaps, detailed reports, and feedback summaries. Technical Stack: Proficient in Microsoft Office and LMS platforms (e.g., Oracle Learn) for assignment and tracking. Experience in creating content using video editing tools like Camtasia, Vimeo, or Adobe Premiere is required. Operational Agility: Possess a process-oriented mindset with excellent organizational and project management skills, capable of managing multiple initiatives and recommending process improvements in a fast-paced environment. Interpersonal Skills: Exceptional verbal communication skills effectively used for collaboration and coaching across all levels of the organization. Travel & Schedule: Ability to travel 40–60% and maintain a flexible schedule to meet business needs, including evenings, weekends, variable shifts, and holidays. WORKING CONDITIONS Ability to remain stationary at a desktop workspace for extended periods, as well as stand and walk for long durations throughout large retail environments. Capable of occasionally lifting and carrying items up to 50 pounds. Extensive travel required, including driving and flying, which may involve prolonged periods of sitting.

Responsibilities

The Field Trainer is responsible for designing and delivering training to store locations, both virtually and in-person. This role also supports key company initiatives aimed at driving sales performance and operational excellence.