POSITION SUMMARY:

The Field Training Manager (FTM) is responsible for driving operational excellence, ensuring compliance, and delivering world-class training experiences across assigned locations. This role partners closely with General Managers, Regional Operations Directors, Ops Excellence, HR Business Partners (HRBPs), and Support Center teams to facilitate training programs and validate consistent execution of brand standards.
The FTM serves as a cultural and compliance ambassador, empowering leaders and teams to deliver exceptional guest experiences while developing operational expertise in both Front-of-House (FOH) and Back-of-House (BOH) environments.

QUALIFICATIONS:

• 3+ years in multi-unit training, learning & development, QA, HR, or field operations roles, preferably in hospitality, retail, or restaurant environments.
• Strong background in FOH and BOH operational leadership within restaurants or entertainment-focused brands.
• Proven success in facilitating training programs.
• Strong project management skills with the ability to manage multiple timelines and priorities.
• Remain accountable for high personal and professional standards of conduct.
• Excellent time management and organizational skills.
• Uses sound judgement and has strong decision-making skills
• Comfortable working in a fast-paced, high-growth environment.
• Exceptional facilitation and presentation skills, both in-person and virtual.
• Ability to influence without authority and build strong relationships with RODs, GMs, and field team members.
• Knowledge of compliance best practices in food safety, OSHA, wage and hour, and RAS.
• Proficient in Workday, Microsoft 365, and digital training tools.
• Highly collaborative, with excellent interpersonal and communication abilities.
• Ability to gather feedback, analyze data, and make continuous improvements.
• Position is based in DFW market