The Field Warranty Area Manager (Contract) works with FCA Canada dealerships to assist with improving service operations and warranty processes. The FWAM is the primary liaison between the manufacturer and the dealers within their assigned area for all warranty concerns. The FWAM is a dealer consultant helping with dealer processes in service operations and customer experience.

BASIC QUALIFICATIONS :

Minimum three (3) experience in automotive service facility environment
Automotive dealership experience required
Bachelor’s degree preferred. Alternatively, post-secondary education with minimum 10 years warranty experience in an automotive dealership will be considered)
Reside within the region with the ability to travel regularly within the assigned area
Knowledge of warranty procedures and dealer documentation requirements
Thorough working knowledge of vehicle mechanics, recommended servicing methods, available shop equipment, and diagnostic procedures
Competency with Microsoft Office
Ability to analyze financial data (financial statements)
Outstanding oral and verbal communication skills in both languages
Ability to function within a team environment and maintain a respectful working relationship with the dealer body
Industry knowledge
Legally eligible to work in Canada

PREFERRED QUALIFICATIONS :

Bilingual (English/French) skills are considered a strong asset
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired

Act as the liaison between the manufacturer and retailer for warranty operations
Observe and improve service operations processes
Work with dealer to ensure service, parts, customer service and service lane consistently adhere to Stellantis service operation policies
Troubleshoot and advise on warranty claim processing concerns, identifying areas for improvement
Review warranty receivables to proactively identify any potential concerns