Field Warranty Service Representative at David Weekley Homes

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Communication Skills, Problem Solving, Conflict Resolution, Deescalation, Time Management, Organizational Skills, Scheduling Skills, Multitasking, Prioritization, Customer Service, Self-Starter, Independence, Teamwork, Professionalism, Attention to Detail, Follow-Up

Industry

Construction

Description

Job Description David Weekley Homes is seeking a Highly Skilled Warranty Service Representative, in the Greater Houston Area, to join our team to interact professionally with our Homeowners by responding to their questions and concerns. This position requires someone who is a self-starter and can work independently, as well as work closely with customers and sub-contractors, in a fast-paced environment while achieving High Levels of Customer Satisfaction. Warranty Service Representatives (WSR's) must be able to identify and address customer needs, with a goal of total satisfaction. They must be able to handle warranty calls from homeowners by visiting the home to inspect the issue, determine if it is eligible under warranty, and work with the customers and sub-contractors to resolve the issue quickly. WSR's are responsible for warranty resolutions in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes. Job Responsibilities: Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries and warranty concerns Conduct research with available resources to satisfy Homeowner inquiries Coordinate and schedule all Warrantable repairs with contractors and customers Follow-up, inspect, and ensure completion of all repairs Maintain daily recordings and documentation of issues and resolutions in the warranty database for Management Reviews Hold contractors accountable for results Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable Manage a budget Responsible for achieving High Levels of Customer Satisfaction Qualifications Strong Communication Skills A positive attitude Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully Must be able to deal with and remain calm in confrontational situations The ability to say "no" and overcome objections in a professional manner Follow up and follow through consistently to deliver outstanding service Have excellent time management, organizational, and scheduling skills Ability to multitask and prioritize Ability to work individually and as a team member Additional Information . What We Offer: Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America. We offer an excellent benefits package that includes: Health Insurance - Medical, Dental and Vision 401k and discretionary 8% match Employee Stock Ownership Plan Profit Sharing Vacation, Paid Holidays, plus PTO New Home Discount for Team Member and Family College Scholarship Program Community Outreach Sabbaticals And more! David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law. Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed. State: Texas Job Category: Warranty City: Houston

Responsibilities

Warranty Service Representatives engage with homeowners to address their questions and concerns, ensuring high levels of customer satisfaction. They inspect warranty issues, coordinate repairs, and maintain documentation of resolutions.