FIELD WELFARE OFFICER – £31,000 + UNCAPPED BONUS | AVERAGE EARNINGS £36,000+

Location: Field-based (travel required)
Salary: £31,000 basic + attendance bonus + uncapped monthly bonuses
Average Earnings: Currently over £36,000
Benefits: Company vehicle, fuel card, generous holiday allowance, and more (see below!)

ABOUT THE ROLE:

Are you passionate about helping people and making a real difference in their lives? Fulmar Services is looking for a dedicated Field Welfare Officer to join our growing team. You’ll be visiting residential and commercial customers on behalf of some of the UK’s leading energy providers, offering support, guidance, and practical solutions to help them manage their utility bills.
Your aim? To re-engage customers, gather important information, identify vulnerabilities, and create sustainable, affordable outcomes tailored to individual circumstances.

WHAT YOU’LL BE DOING:

• Visiting customers who have fallen out of contact with our clients
• Building rapport and having honest, supportive conversations
• Identifying vulnerabilities and signposting to appropriate support
• Confirming meter readings, occupancy, and relevant account details
• Delivering an excellent standard of customer care in the field
• Working independently with support from your regional team