KEY REQUIREMENTS:

• Minimum of 4 engineers with demonstrable experience in enterprise OS deployments, preferably within secure or regulated environments.
• Engineers must be capable of performing full device imaging, BIOS configuration, and troubleshooting of hardware/software failures.
• Must be NPPV3 cleared and trained in secure handling of police IT assets.
• Ability to work independently across multiple sites and respond to dynamic support needs.
  Complexity Justification: This project involves high-stakes deployment, requiring not only technical proficiency but also strict adherence to security protocols. The engineers must be capable of performing tasks beyond basic plug-and-play support, including secure imaging, diagnostics, and sensitive asset handling. The operational impact of failed upgrades is significant, and the support provided must ensure continuity of police service

• On-Site Technical Support (Floor Walking):
• Daily presence of 4 field engineers across multiple locations (Exeter HQ, Plymouth, Winfrith, and other satellite offices).
• Engineers must be mobile and able to travel across the region to respond to incidents and support requests.
• The starting points from the engineers should be varied (for example, 2 engineers starting from HQ in Exeter, 1 starting from Plymouth and 1 starting from Winfrith)
• Device Replacement & Stock Management:
• Coordinating secure swap-outs of failed devices using a pre-approved pool of replacement laptops/desktops.
• Ensuring failed devices are securely retrieved, logged, and returned for repair and reintegration into stock.
• Maintaining chain-of-custody and asset tracking for all hardware movements.
• Security & Compliance:
• All engineers must hold NPPV3 clearance.
• Reporting & Coordination:
• Daily coordination with BT Project Manager, who will act as the central point of contact.
• Engineers must provide daily activity logs, incident reports, and escalation summaries