DESCRIPTION

Are you ready to be the driving force behind exceptional fieldwork delivery? We are seeking a Fieldwork Operations Manager to elevate our supplier relationships, enhance operational standards, and make sure every project runs like clockwork. This is your chance to work globally, travel to field agencies, and be the go-to expert for complex, face-to-face research projects.

SKILLS, KNOWLEDGE AND EXPERTISE

Experience with a range of in-person research methodologies, both qualitative and quantitative, is ideal. Full training is provided.

Behavioural Skills

• Excellent communicator, able to explain clearly and professionally
• Adaptable and able to switch between priorities with ease
• Builds open and honest relationships with colleagues and agencies
• Confident negotiator on pricingWilling to travel within your region and globally

TECHNICAL SKILLS

• Understands project design and standard research methodologies
• Knows the cost and time implications of project delivery
• Numerate, with a grasp of costing structures and payment terms
• Client-focused with the ability to build trust
• Fluent in English
• Competent in Excel and PowerPoint

A BIT ABOUT US AND OUR BENEFITS!

MMR is the place where sensory science meets exciting, powerful commercial application, from branding and innovation to product development and retail strategy. We partner with over 50% of the top 100 global food and drink brands.
We were founded on the belief that successful products, those that really deliver on their brand promise, are built from the perfect blend of sensory science and consumer insight. We help clients to achieve this, right across the globe with offices in London New York, Shanghai and everywhere in between.
It’s our people that make all of this possible.
We are proud of our collaborative culture which is driven by strong leadership and offers industry-leading training and growth opportunities.
At MMR, we’re committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!
We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market-leading training opportunities are standard here. Our vibrant culture, talented team, and focus on employee wellbeing is what makes MMR so special.

✨ WHY THIS ROLE MATTERS

You will be the link between our teams and our suppliers, ensuring we deliver research that meets the highest quality standards, on time, and at the right value. You’ll help build best practices, strengthen partnerships, and keep everything running smoothly from initial sourcing to final feedback.

KEY RESPONSIBILITIES

• Manage suppliers in your region, including sourcing, onboarding, training, and evaluation
• Oversee rate card management and renegotiations when needed
• Analyse supplier spend and performance using provided data
• Take responsibility for pricing, quality, service levels, and value of suppliers
• Provide RFQ costing cover for the Financial Management team when needed
• Review RFQs for high-prep projects and collaborate with Fieldwork Managers on costings
• Build strong cross-team relationships to enhance and standardise processesKeep our Monday.com database up to date and useful
• Consult on or create project-specific fieldwork documents and resources for global teams
• Streamline communication of project protocols, documents, and links for cross-region projects
• Act as the escalation point for fieldwork issues, resolving challenges in service, pricing, or payment
• Help create tools to share fieldwork best practices across countries and methodologies
• Maintain and update Market Understanding pages for your region
• Travel within your region when operational oversight is needed ✈️
• Gather supplier and post-project feedback to drive continuous improvement
  Regularly connect with key suppliers to share updates, analyse spend, and support training needs