ABOUT FIESTA AUTO INSURANCE

Fiesta Auto Insurance has been a trusted name for over 20 years, delivering affordable and reliable insurance products across the U.S. We specialize in auto, home, renters, commercial insurance, and also provide DMV registration and tax preparation services. Our team is committed to delivering top-tier customer service with integrity, accuracy, and compassion.
As we continue to grow, we’re looking for driven and detail-oriented individuals to join our remote customer support team and help us deliver fast, friendly service from the comfort of your home.

POSITION SUMMARY

As a Remote Support Specialist, you will serve as a primary point of contact for clients who need assistance with insurance policies, billing inquiries, claims support, and general service requests. You’ll also support internal teams by resolving backend issues, processing documentation, and ensuring smooth digital operations. This role is perfect for individuals with strong communication skills, technical savvy, and a passion for customer service.

PREFERRED QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of experience in customer support, insurance services, call centers, or related fields.
• Prior experience with insurance systems, CRM platforms, or call management software is a plus.
• Strong written and verbal communication skills.
• Ability to multitask and manage competing priorities in a fast-paced, remote work setting.
• High level of professionalism, patience, and empathy when dealing with customers.
• Bilingual (Spanish/English) preferred but not required.
• Reliable internet connection and a quiet, dedicated home workspace.

• Handle inbound support inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with policy questions, coverage details, billing issues, payment updates, and documentation requests.
• Provide first-level support for claims inquiries by gathering and verifying information before escalating to claims adjusters.
• Resolve service-related concerns, troubleshoot common issues, and ensure client satisfaction.
• Guide customers through Fiesta’s digital tools and online service portals.
• Maintain detailed records of all interactions, tickets, and case notes in Fiesta’s CRM system.
• Collaborate with internal departments (e.g., claims, underwriting, sales) to resolve client issues.
• Monitor and manage customer accounts to ensure data accuracy and timely follow-ups.
• Ensure compliance with company procedures and privacy regulations (HIPAA, data protection laws, etc.).
• Meet daily and weekly performance metrics for responsiveness, customer satisfaction, and issue resolution.