EXPERIENCE & KNOWLEDGE

• A Solicitor, ILEX qualified or file handler of substantial experience of running there own caseload within the personal injury field.
• A proven track record of running your own successful caseload ideally within a claimant personal injury environment.
• A good working knowledge of the CPR, relevant case law and legislation as well as experience of progressing claims in a timely manner in accordance with the CPR.
• To understand the Intermediate Track Fixed Fee regime introduced in October 2023.
• The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
• Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge.

ABOUT US

We are one of the leading providers of insurance and legal services.
Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to over 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.
Our culture is what defines us as an organisation and has been built around our 5 core values.
We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

JOB PURPOSE

To conduct litigated and non-litigated personal injury claims where the value is up to £25,000 in an efficient and proactive manner up to a succesful conclusion.

KEY DUTIES & RESPONSIBILITIES

• Proactively and efficiently run a caseload that will consist of OIC and MOJ RTA claims with the intention of maximising damagers for our client by considering and pursuing all relevant heads of loss.
• To identify and flag vulnerable clients from the outset and flag any vulnerability on the system, accurately record why those vulnerabilities have required extra time, care and attention when you speak to the client.
• To obtain all relevant and necessary evidence (medical or otherwise) to establish liability and value qunatum ensuring that you follow departmental practice of which agency to instruct.
• To carry out due diligence of your clients at key stages in the case and ensure clients are fully warned about fraud and fundamental dishonesty at key stages using standard letters and processes in our system.
• Instruct Counsel, attend conferences, Court hearings, JSMs etc, when necessary either in person or remotely
• To ensure clear and unequivocal instructions are obtained from any relevant lay and/or Litigation Friend and/or insurance clients and that they are fully documented.
• Achieve and exceed various targets set in relation to WIP, fee income, settlements, closure and issuing.
• To ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication.
• To ensure that correct retainers and rates are sent to the client, that costs estimates are updated annually and retainer rates reviewed regularly.
• To ensure that all evidence is closely scrutinised and stressed checked and cross referenced to all other evidence of both the Claimant and Defendant for inconsistencies.
• Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible to build a stronger client rapport.
• To assist with any internal projections or mentoring of staff that your manager or HOD deems appropriate for you to assist with.