JOB OVERVIEW

• Should have at least 3 years’ experience in Finacle 10x or above
• Should have good Knowledge in Oracle - SQL & PL/SQL
• Hands on experience in Unix/Linux Command Experience in Application Production support.
• Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.
• Hands on experience in ensuring the resolution for Production issues is accurate and within SLA.
• Experience in workflow maintenance and Configuration.
• Should be well versed with the ITIL concept for Incident, Problem and change management processes.
• Exposure banking domain would be an added advantage.

JOB PURPOSE:

The person will be responsible for providing the IT Operational support of Core Banking Finacle. He will be working on Finacle 11x versions.

RESPONSIBILITIES AND DUTIES

• Application support specialist is responsible for stability of applications assigned to them by Managers and ongoing support for these applications.
• This includes service delivery, SLA maintenance for Incidents and SRs. They will be reporting to Manager, Application Operation.
• This role is also responsible for maintaining production systems to the SLA targets for system availability, incident response and resolution time, and problem follow up.