FINANCE & ACCOUNTING, PROCESS IMPROVEMENT SPECIALIST POSITION OVERVIEW:

Lambert Nemec Group, Winnipeg’s leader in Permanent Recruitment, has partnered with our client in the search for a Finance & Accounting, Process Improvement Specialist . This newly created leadership role is ideal for someone with a strong finance background and proven customer service expertise who thrives on solving problems, streamlining processes, and building relationships.
Reporting to senior finance leadership, the Manager will be responsible for creating and leading a service-focused function that supports internal stakeholders with Accounts Payable, Accounts Receivable, Payroll, and other finance-related inquiries. This role will focus on designing and implementing efficient workflows, resolve workflow issues, managing escalations, and ensuring every interaction is handled with professionalism and a customer-first mindset.

REQUIREMENTS:

• Professional accounting designation (Canadian CPA)
• Minimum of 5 years in finance or accounting operations leadership, with strong knowledge of AP, AR, and payroll processes.
• Proven background in customer service with the ability to manage and resolve complex issues.
• Experience implementing or managing service delivery or ticketing systems.
• Strong process improvement skills, with experience designing and rolling out new workflows.
• Exceptional communication, relationship management, and conflict resolution skills.
• Ability to balance technical finance knowledge with a service-oriented approach.
• Advanced Excel skills and strong analytical abilities.
• Desire to resolve complex problem

• Build and lead a finance service team that delivers consistent, high-quality support to internal stakeholders.
• Act as the main liaison between finance and other departments, ensuring issues are addressed quickly, accurately, and with excellent service.
• Identify recurring service or process challenges, determine root causes, and implement preventative solutions.
• Partner with technology teams to enhance ticketing and workflow systems for better efficiency and transparency.
• Create and maintain communication strategies that keep stakeholders informed of progress, timelines, and changes.
• Foster a culture of customer service excellence within the finance function.
• Lead change management initiatives to improve processes and stakeholder experience.
• Prepare and present regular reporting on service delivery performance, trends, and improvement initiatives.