WHAT WE ARE LOOKING FOR

We are seeking a highly motivated and detail-oriented individual to join our team in an administrative capacity.
You are a team player with excellent communication skills and a proactive approach to problem-solving.
You have previous experience in a busy, varied administrative role and be proficient in Microsoft applications such as Excel, Word, Outlook, and PDF. A background in finance and familiarity with Direct Debit processing and Microsoft Business Central would be advantageous.
You are educated to GCSE equivalent level, with basic to intermediate Excel skills; advanced Excel or accounting qualifications are desirable. Strong administrative and communication skills, accuracy, numeracy, and computer literacy are essential.
You will have a keen attention to detail, a strong customer focus, and the ability to maintain confidentiality while working under pressure. We value initiative, reliability, and the ability to multitask and manage workloads effectively.
Knowledge of accounting systems, statutory regulations, and Direct Debit processes will be beneficial.

THE ROLE

In this role you will be working within our Finance team, ensuring accurate and timely handling of the end to end Direct Debit process. This includes dealing with emails, inbound and outbound calls to customers.
You’ll be the first point of contact for incoming Finance-related calls and emails, supporting customers with a wide range of queries. You’ll manage follow-up communications, assist with the direct debit process, cash allocation and unallocated reports, and support ad hoc tasks and projects as needed.
This will involve the processing of card payments and cash receipts. You will also be dealing with post and processing accordingly. A key part of your responsibilities will include helping with Appello Careline Consumer bad debt reports, contacting overdue accounts, and issuing reminder letters to ensure timely payments.
This role works closely with other departments including customer contract cancellations and processing credits.
Once training is complete, you will be expected to be in the office on Wednesdays with the whole team, working from home the rest of the week.