WHO WE ARE

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.
We’re very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025’.

ROLE OVERVIEW

Reporting to the Group Finance Manager – Commercial & Fees, you will provide vital administrative support to the Fee Team. This includes maintaining accurate customer records, liaising with funding authorities, and ensuring timely follow-up on outstanding actions. You will play a key role in supporting the annual uplift process and legacy fee reviews, while helping to build strong internal and external relationships.

YOUR RESPONSIBILITIES

• Provide administrative support to the annual uplift process and legacy fees reviews.
• Monitor the Fee Team mailbox and action items according to Group processes.
• Retain accurate records of actions taken and highlight required follow-ups.
• Maintain and regularly review the customer database to ensure accuracy.
• Contact funding authorities to gather information and support relationship building.
• Escalate issues and challenges through the appropriate internal processes.
• Follow up on internal and external actions in a structured and timely manner.
• Liaise with Support Functions and Operations to support query resolution.
• Manage diaries and schedule meetings both internally and externally.
• Oversee internal record keeping, filing paperwork, documents, and digital information.
• Support data cleansing and collation activities.

THE MAIN SKILLS AND EXPERIENCE FOR THIS ROLE

• Excellent time management and organisational skills.
• Proactive, can-do attitude.
• Strong attention to detail and investigative skills.
• Good numerical skills and experience using Microsoft Office (Excel, Outlook, Word).
• Effective communication skills with the ability to manage relationships both externally and internally.
• Ability to work cross-functionally with both finance and non-finance teams.