Role & Responsibilities:

• Own the end-to-end delivery of major customer payment claims — preparing, reviewing and submitting each claim on time with complete supporting documentation — and partner with customers to secure timely collection of payments.
• Investigate and resolve complex account reconciliations and outstanding commercial issues, clearing discrepancies to manage and mitigate credit risk.
• Act as the key point of contact for invoicing matters on complex customer accounts.
• Review the aged trial balance daily, preparing findings, recommendations and suggested KPIs and targets for the AR team.
• Analyse emerging trends, patterns and customer payment behaviour, providing clear, actionable recommendations.
• Work with the Debt Recovery team to escalate and address at-risk accounts promptly.
• Prepare and analyse regular reporting and forecasting for the Head of Financial Shared Services and CFO to support informed decision-making.
• Drive continuous improvement and system transformation initiatives.
• Build strong internal and external relationships, helping embed a culture focused on customer and shareholder value.

What makes you a GoGetter:

You're driven by results and thrive on continuous improvement, bringing strong analytical thinking, adaptability and the ability to communicate with impact. To succeed in this role, you'll have:

• Experience using AI and automation tools to improve reporting and process efficiency, with a genuine interest in emerging technologies.
• Relevant financial qualifications (or equivalent experience) and a proven track record in a similar finance, reporting or credit and collections role.
• Advanced Excel, data analytics and visualisation skills (e.g. Power BI, Power Query), with strong attention to detail and data accuracy.
• Strong analytical and problem-solving ability, translating complex data into clear insights for non-financial audiences.
• Professional communication and relationship-management skills, and a working knowledge of MS Office.
• Efficient and process-driven, comfortable meeting tight deadlines in a fast-paced, high-volume environment.
• Experience with enterprise ERP and financial systems (e.g. D365, SAP, Oracle) and credit, collections or AR platforms — ideally within a finance shared services function.
• A background in construction, property, waste or recycling is a plus.
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