IMH Recruitment are seeking a Finance and Collections Officer for our client based in Huddersfield. In this role, you will review online claim forms from customers to check if they qualify for financial assistance to help pay for their social care charges. This includes raising invoices, generating standard letters, checking payments, and helping customers with their finances (under powers granted by the Court of Protection).

• As part of a team, you will be responsible for the administration of council revenue and financial records. You may be required to move between tasks or teams dependent on service needs and will be supported to do so.
• Your role will include the efficient and accurate maintenance of council records for clients receiving and paying for social care.
• This will involve you dealing with customers on a daily basis for example via telephone, email, and letter or face to face, collecting income, gathering financial and payment information from customers for adult social care.
• You will check and input electronic and paper information from customers, monitor and manage client’s finances, for the assessment, billing, and collection of social care contributions. It is important that accurate records of all discussions are maintained.
• You will work with key partners internal and external to the council as part of safeguarding and support within Social Care.
• You will be expected to work towards achieving objectives and meet performance standards set by the service. Of course, you will be supported by your manager and will be working as part of a team.
• You will work in a deadline driven environment which can at times be pressurised.
• Achieves performance targets both as a team and as an individual