Job Title: Finance Assistant - Customer Payments
Contract Type: Fixed term for 12 months
Salary: £ 24,812.12 (£ 27,254.89 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool

IF YOU SHARE OUR VALUES AND ARE EXCITED ABOUT MAKING A SIGNIFICANT IMPACT AT RIVERSIDE, PLEASE ENSURE YOU ATTACH A CURRENT CV AND COVERING LETTER. AT RIVERSIDE WE RECRUIT TO POTENTIAL NOT JUST ON SKILLS AND EXPERIENCE, SO WE ENCOURAGE YOU TO APPLY EVEN IF YOU DON’T MEET ALL THE ESSENTIAL CRITERIA ON THE JOB DESCRIPTION.

The difference you will make as a Finance Assistant - Customer Payments
You will carry out financial and administrative duties to ensure the effective processing of rent payments to support Customer Services. This will include monitoring the receipt of and uploading payment schedules, scanning correspondence and resolving issues in line with agreed policies and procedures

ABOUT YOU

We are looking for someone with

• Experience of processing customer payments, preferably processing rent payments within a housing environment.
• Proficient in the use of MS Excel.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Results focused with the ability to take ownership of tasks.

• Carry out the full range of financial and administrative activity required to process income from a variety of sources on to rent accounts, including monitoring the receipt of and uploading payment schedules, scanning correspondence and resolving issues in line with agreed policies and procedures.
• Provide clear, supportive and accurate advice to customers and colleagues via the telephone or in writing, on Customer Payments policies and procedures, including signposting and escalating as appropriate to ensure effective resolution.
• Develop effective relationships with internal and external stakeholders as appropriate, including Local Authorities and Government Departments to ensure rent payments are progressed efficiently and accurately, escalating as appropriate for line management intervention as required.
• Ensure adherence to financial controls and internal business processes, in line with the service level agreement, to effectively support Customer Services.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.