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Our Account Support team proactively supports our client servers on complex account decisions, annual planning, financial performance management through the year, engagement margin improvement and investment decisions. This is an exciting opportunity to join our Finance COE.
As a Finance Business Advisor (known internally as Mercury Business Analyst – Senior Associate), you’ll advise and support our client serving teams to effectively manage their external client projects (engagements) from a financial performance perspective. There are two main components of your role: providing impactful, proactive outreach to client serving teams to ensure a financial performance focus on each engagement, and on-demand financial advisory support throughout the engagement life cycle. You’ll be assigned to executives based on service line and will provide support virtually in a time zone conducive environment.
You’ll be assigned a book of business of intermediate complexity to help senior executives with engagement analysis, proposing pricing strategies and analyzing budgets against actual figures. You’ll also advise on the billing strategies for assigned clients. As well as being the main contact for client related financial analysis and advice, you’ll also help EY executives comply with EY finance and quality policies.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Strong ability to identify financial anomalies and trends, and then advise leadership on financial strategies that will ultimately impact business decisions
• Strong ability to build rapport and professional relationships
• Highly effective at virtual teaming and influencing skills when partnering with people at all levels of the firm
• Excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate
• Logical approach to problem solving
• Ability to manage time effectively to serve all your assigned Partners and recognize when extra effort/time is needed to produce optimal outcomes
• Strong proficiency with Microsoft Excel and Word programs as well as the ability to learn new applications quickly
• The ability to adapt quickly to change and act as an effective change agent

YOUR KEY RESPONSIBILITIES

• Applies end-to-end Mercury system (SAP finance system) process and policy knowledge when providing the right advice to client serving teams to make the best use of Mercury in order to effectively manage and achieve targeted financial engagement metrics including margin and will execute on volume driven efficiencies.
• Oversees a book of business to support executives with engagement analysis, proposing pricing strategies and analyzing budgets against actuals. Will also advise on billing strategies for assigned clients.
• Serves as the main contact for client related financial analysis and advice, helping EY executives comply with EY finance and quality policies.
• Consults with assigned executives to provide insights and make recommendations, helping executives achieve their financial goals for each client.
• Leverages and analyzes reporting to identify root causes and consult with client serving teams on how to adjust and improve their engagement metrics; advise and resolve issues through book of business reviews to achieve maximum operational excellence
• Contributes to continuous improvement by sharing knowledge and leveraging leading practices
• Manages user lack of knowledge/frustration and directs the interaction to the best outcome, flexing personal style where needed

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• Bachelor’s degree in a relevant area of study (finance, accounting, business) to perform this position
• 2+ years of experience in customer relationship support required to perform this position
• Excellent English written and verbal communication skills