POSITION SUMMARY

The Finance Transformation team is seeking a skilled and professional Manager of Business Process and Change Management, also known as a Relationship Manager, to play a key role in Finance Transformation’s – People Soft General Ledger (PSGL) conversion project.
This individual will build the relationship with senior leaders and end-users to coach, direct, and prepare stakeholders throughout all stages of the GL conversion.
By working directly with end-users, the Relationship Manager will document current-state business processes, optimize and define future-state processes, and provide critical, high-touch support—including effective communications and tailored end-user training—to colleagues transitioning to the Enterprise GL.

QUALIFICATIONS

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; MBA / CPA is an asset.
• Minimum of 6 years of experience in finance, with a strong focus on change management and process improvement.
• Proven track record of successfully leading finance transformation initiatives.
• Extensive experience with ERP systems and their implementation.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior leadership.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and workstreams simultaneously.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Business Process Documentation & Optimization : Work hands-on with end-users to document current business processes and re-engineer them for efficiency and effectiveness in the future state.
Collaboration with Platform and Technology : Partner with Platform and Technology (P&T) teams to articulate, document, and validate business requirements that drive solution design and delivery.
High Touch Support : Acting as a conduit between P&T and the business, the relationship manager will bring the business context to the end-users and ensure the messaging is directed specifically to their respective roles.
Change Management & End-User Support : Prepare and support colleagues for the system conversion by providing coaching, direction, and facilitation throughout the transition period.
Workshop & Meeting Facilitation : Organize and lead workshops, meetings, and tool demonstrations to ensure stakeholders are informed, engaged, and prepared for upcoming changes.
Documentation and Support : Collaborate proactively with end-users to review and update auxiliary support tools—such as End-User-Computing, Standard Operating Procedures, and working spreadsheets—ensuring alignment with new processes and maximizing operational efficiency.
Testing Facilitation and Validation : Support users in defining test cases, coordinate and facilitate user testing activities, lead parallel run testing, and validate results to ensure readiness for go-live.
Leadership Sign-Off : Guide stakeholders through the final readiness phase and secure sign-off from leadership that affirms organizational preparedness for go-live.