The Issues Quality Assurance (IQA) team, part of Finance QA Testing and Validation group within the Finance Transformation) organization is responsible for the design and implementation of risk and control frameworks that span the Finance function globally. The IQA Team manages the quality and control of documentation across the issue management lifecycle. This will include all aspects of the lifecycle from identification, planning, monitoring, and remediation and ensure that issue responses, action plans and documentation in each step are held to the highest standard.

QUALIFICATIONS:

• 5-10 years of experience of relevant Audit, Quality Assurance and/or Controls roles.
• MS Excel, 5+ years’ experience in financial services.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Demonstrated ability to lead global team efforts
• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

EDUCATION:

• Bachelor’s/University degree, Master’s degree preferred
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  Job Family Group:
  Finance
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THE ROLE AND CANDIDATE:

The IQA Lead will have responsibility for overseeing the quality of documentation and artifacts which evidence the completeness and accuracy of work done to complete audit, regulatory, first- and second-line issues as they go through the issue remediation lifecycle. IQA Lead will oversee a portfolio of issues across Finance departments and will serve as the first line of defense for Quality Assurance and Control for Finance owned Issues and CAPs, across all issue sources (IA, Reg, Self-identified, other) across the issue management lifecycle. The IQA team will engage directly with issue owners and coordinators and partner with Finance function Control officers.
The ideal candidate will demonstrate strong and disciplined analytical skills, developed through a consulting, audit, controls, QA or other similar function. The IQA Lead will be highly organized and take a structured approach to ensuring Issue Owners have completed all necessary steps and protocols in accordance with policies and procedures. The IQA Lead will be curious and diligent, ensuring thorough evaluation of documentation and artifacts, rigorous audit planning and pre-validation testing. The Lead will demonstrate excellent people skills, given the level of interaction with senior managers, various business units, auditors, and regulators. This is not a check the box control role – a successful analysts will go beyond the technical requirements to understand the spirit of the issue at hand and provide effective challenge to issue owners on the work completed and submitted. Candidates will also demonstrate a good understanding and prior expertise in driving partnership required across the first, second and third lines to complete remediation effectively.
This is an exciting opportunity for a highly motivated and experienced analyst to get exposure to a wide range of control issues and their remediation, across multiple finance processes and varying levels of complexity. This is a new team and process offering that unique opportunity to craft the role with your personality!

RESPONSIBILITIES:

• Lead effective reviews and challenge to ensure issue opening (before submission), monitoring and pre-validation, pre-closure reviews occur and are of high quality focusing on:
• Root cause assessment
• Completion criteria
• Dependency evaluation
• Sustainability
• Risk reduction
• Action plan quality
• Liaise with issue owners and coordinators to ensure evidence and artifacts are aligned and sufficient to meet IA validation requirements
• Lead the execution of Control Design and Operating Effectiveness Testing
• Establishes and oversees the application of firmwide policies and procedures, control standards, operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Exports best practices and common risk, controls and corrective actions through Framework Papers
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.