Job Description

Roles & Responsibilities

1. Act as the primary point of contact for assigned corporate clients, delivering a professional and exceptional customer experience.
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3. Welcome and assist clients throughout their company setup and post-incorporation journey.
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5. Request, collect, verify, and organize all required client documentation for business setup, visa applications, and corporate services.
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7. Guide clients through each step of the process, ensuring they understand all requirements and timelines.
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9. Process visa applications, renewals, cancellations, status changes, Emirates ID applications, and related immigration services.
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11. Coordinate with UAE government authorities, free zones, banks, and internal departments to ensure timely completion of client requests.
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13. Prepare, review, and submit applications while ensuring accuracy and compliance with UAE regulations.
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15. Maintain accurate client records and update all activities in the CRM system.
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17. Monitor deadlines for licenses, visas, Emirates IDs, and other compliance requirements, proactively following up with clients.
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19. Respond promptly to client inquiries via phone, email, WhatsApp, and other communication channels.
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21. Build and maintain strong, long-term relationships with premium clients through outstanding service and proactive support.
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23. Ensure all client files and documentation are complete, accurate, and securely maintained.

Desired Candidate Profile

1. Minimum 2–3 years of experience in Corporate Services, Business Setup, Customer Service, PRO Services, or a similar role within the UAE.
2. Strong knowledge of UAE company formation, visa processing, and government procedures.
3. Excellent customer service and relationship management skills.
4. Strong communication and interpersonal skills with the ability to build trust with clients.
5. Highly organized with excellent attention to detail and documentation management.
6. Experience working with CRM systems and Microsoft Office.
7. Ability to manage multiple client cases simultaneously while meeting deadlines.
8. Fluent in English; Arabic is a bonus
9. Professional, proactive, and solution-oriented with a positive attitude.