Finance Officer (Cleaning Customer Service Officer) at New South Wales Government

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Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

125720.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Management, Customer Service, Invoicing, Reconciliation, Dispute Resolution, Financial Record Keeping, Analytical Skills, Problem-Solving, Communication, Adaptability, Initiative, Integrity, Empathy, Process Improvement, Stakeholder Engagement, Compliance

Industry

Law Enforcement

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing Full-Time Tamworth location with flexible working arrangements available Salary: Clerk Grade 7/8 with salary ranging from $113,574 to $125,720 + super and annual leave loading Join a newly established team where your financial expertise and customer service skills will be valued About Cleaning Services The NSW Government’s reforms to public sector cleaning services entail the NSW Department of Education taking over management of the state’s Whole-of-Government cleaning contracts from January 1, 2026. A team has been established to deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management. About the role As a Finance Officer (Cleaning Customer Service Officer), you will manage invoicing and reconciliations, resolve chargeback disputes, and maintain accurate financial records in line with Departmental policies and Australian Accounting Standards. You will work closely with internal teams, contractors, and stakeholders across the NSW government sector to ensure issues are resolved fairly and efficiently, while monitoring processes and identifying opportunities for improvement. In this fast-paced, high-volume environment, you will balance competing priorities, maintain accuracy and compliance, and play a key role in supporting the smooth delivery of cleaning services. For further information please click here to view the role description. About you We are seeking a customer-focused individuals who are motivated to work collaboratively with key stakeholders and deliver results. The ideal candidate will: Bring a curious and analytical mindset, spotting opportunities to improve processes and workflows Communicate with clarity and empathy, building trust with internal and external stakeholders Be adaptable, balancing accuracy, compliance, and timeliness in a high-volume environment Take initiative, anticipating issues before they escalate and finding practical solutions Possess excellent analytical, problem-solving and Excel skills Demonstrate integrity and fairness in decision-making, particularly when resolving disputes Key Knowledge and Experience Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Tertiary qualification in finance, accounting or a related field, and/or demonstrated equivalent experience. Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please refer to the Applicant’s Guide to Applying to assist you with your application. Targeted Questions Describe a time you resolved a financial issue for a customer or stakeholder. How did you ensure a fair outcome and maintain the relationship? (300 words) Provide an example of a time you had to make a decision in line with policies or procedures, especially in a complex or contentious situation (300 words) If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: 15 February 2026, at 11:59pm. For role enquiries please contact Mahnaz Zehra via email on mahnaz.zehra3@det.nsw.edu.au For recruitment related enquiries contact projectrecruitment@det.nsw.edu.au For technical issues contact support@iworkfor.nsw.gov.au We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Responsibilities

Manage invoicing and reconciliations, resolve chargeback disputes, and maintain accurate financial records. Work closely with internal teams, contractors, and stakeholders to ensure efficient issue resolution and process improvement.