Finance Officer - Collections at UPS

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Accounts Receivables, Billing Problem Resolution, Customer Contact, Payment Arrangements, Dispute Reconciliation, Correspondence, System Documentation, Account Query Response, Delinquency Management, Microsoft Outlook, Microsoft Excel, Microsoft Word, Attention To Detail, Analytical Skills, Customer Service

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Finance Officer – GBS Alabang Collections: The Finance Officer is responsible for collections of outstanding accounts receivables from the existing client base and all other aspects of collections, resolving customer billing problem and reducing accounts delinquency. This position will report to the Collections Supervisor Duties and Responsibilities: Manage assigned accounts to identify unresolved invoices and responsible for collection activities of the company through continued and sustained contact with customers. Collects on past due accounts by contacting customers via phone. Assist the inbound and outbound calls Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes. Must communicate in a professional, friendly, pleasant, and tactful manner. Send correspondence to customers via email. Ensure to update the Collection online or GCS system accurately document all accounts pertaining to payment arrangements and conversation with customers. Follow-up clients on overdue accounts Respond to client account queries in a timely and professional manner. Identify delinquent customers and submit recommendation to collection management to place with third party collection agencies. Proactively manages and resolves aged accounts in accordance with collection treatment matrix. Performing other duties as assigned to support the collections team Collaborate with other sections and to attend to inquiries from internal and external customers Ensure compliance to the process procedure and company policies Qualifications: Graduate of any business or finance related course Must be proficient in both spoken and written English Proficient in Microsoft Office – Outlook, Excel, and Word Keen to details, analytical and can work with less supervision Committed, dependable and dedicated to provide high quality output on a timely manner Must be a team player and with good customer service orientation Experience in credit collection or customer service gained from a BPO or call center is an advantage but not preferred Familiar with EDI/Mainframe, system is an advantage Background with logistic business process is a plus but not required Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Responsibilities

The Finance Officer manages assigned accounts for collections of outstanding receivables through sustained customer contact via phone and email, focusing on resolving billing issues and reducing delinquency. This role involves documenting all interactions in the collection system and escalating aged accounts to management for third-party collection consideration.