ABOUT US

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ESSENTIAL REQUIREMENTS

• Demonstrated experience in a related field such as finance, accounting or systems

ABOUT THE ROLE

This role supports the Customer Financial Services team to deliver high-quality services across the area of paying bills, transacting on investments and securing income on behalf of NSW Trustee and Guardian customers. This role independently handles high-volume, complex customer finance transactions and provides guidance and support to internal Client Service Officers.
The Customer Financial Services team is collectively responsible for the delivery of high-quality, consistent and timely customer accounts and investment management services that are consistent with NSW Trustee and Guardian’s Customer Excellence Principles.
For more information about the position, view the role description.

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccination

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):
• Describe a situation where you identified issues with a process and any recommendations you made to resolve.
• Give an example of a situation you dealt with where the priorities changed and you have needed to be adaptable and willing to contribute to overall team nee