ABOUT US

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall’s assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

PURPOSE OF THE ROLE

The Finance Officer provides essential support to Tunstall’s financial operations with primary focus on the accounts receivable function. The main responsibilities include customer account management, invoice processing, collections and other financial administration.

RESPONSIBILITIES

Accounts Receivable Operations

• Support billing processes by preparing and dispatching invoices accurately and on time
• Follow up on overdue accounts and initiate collection activities
• Process and allocate customer remittances (EFTs, direct debits, BPAYs) to customer accounts

Financial Administration

• Perform daily bank reconciliations and cash allocation to customer accounts
• Process accounts payable transactions including invoice verification and payment processing
• Maintain accurate customer information and pricing data in Tunstall’s ERP system

Customer Service and Relationship Support

• Provide professional customer service while handling payment-related enquiries
• Work with Sales and Customer Service teams to resolve billing discrepancies and disputes