Payments Operations Specialist
Location: Norwich based
Salary: circa £26,000
This is a great job for someone who has a keen eye for detail and thrives in a fast-paced environment. You might be newly qualified in finance or looking to step up into a more specialist role. If you enjoy working with numbers, solving problems, and making sure things run smoothly behind the scenes – this could be the perfect fit.
A bit about the job:
You’ll be part of our Finance Operations team, making sure payments are processed accurately and on time. Your work will support our wider business by keeping financial transactions flowing. You’ll handle queries, work with banks, and help improve how we do things. It’s a role that brings real value – helping us deliver for our customers every day.

Skills and experience we’re looking for:

• Experience in financial operations or payment processing
• Strong attention to detail and a methodical approach
• Great communication skills and a collaborative mindset
• Confidence using financial systems and reporting tools
• A proactive attitude and a drive to improve processes

What you’ll get:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £26,000- depending on skills, experience, and qualifications
• Bonus opportunity – 6% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• 25 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful on-demand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job.
We’d love it if you could submit your application online. If you need a different way of applying, please send an email to
balazs.palcsek@aviva.co

Please refer the Job description for details