Finance Operations Associate at team.blue Netherlands

Leiden, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing, Accounts Receivable, Payment Follow-up, Late-payer Management, Debt Collection, Customer Ticket Handling, Financial Accuracy, Discrepancy Resolution, Process Improvement, Attention To Detail, Communication, Analytical Skills, Administrative Skills, Systems Management, Credit Management, Reconciliation

Industry

Information Technology & Services

Description

“Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. Your Opportunity We are looking for an Administrative Finance Associate who will take full ownership of our billing and accounts receivable processes at team.blue. In this role, you operate at the intersection of finance, operations, and customer contact. You ensure financial accuracy, follow up on payments, and support both internal and external stakeholders on a daily basis. You play a key role in identifying and resolving discrepancies in automated processes and act as a bridge between finance, operations, and systems. This is a hands-on role that requires strong content knowledge, attention to detail, clear communication, and the ability to maintain overview. Main Responsibilities You are responsible for the daily operation of billing and financial follow-up: Manage and monitor accounts receivable Take ownership of late-payer management and escalations Actively follow up on outstanding balances and payment arrangements Maintain contact with an external debt collection agency and support ongoing cases Handle customer tickets related to invoicing, payments, and outstanding amounts Process payments, corrections, and credit notes Identify, analyze, and resolve mismatches between billing, payments, and provisioning Resolve or coordinate corrections for errors in automated billing processes Investigate discrepancies between systems and reports Record, document, and report structural issues within the billing and automation landscape What your day looks like You start your day noticing that a webshop is at risk of going offline. The customer’s balance has been overdue for a while, and they are not responding to emails. Instead of escalating immediately, you pick up the phone and proactively contact the customer, discuss the situation, and work toward a solution to avoid service interruption. You document the agreements and monitor the follow-up. Next, you review incoming payments and outstanding items. A payment doesn’t fully match the invoice. You dive into the details, trace the cause to a billing or provisioning discrepancy, and initiate the correct adjustments. You then respond to customer tickets about invoices, payments, and balances. You provide clarity right away and ensure the administration remains accurate. Later, you coordinate with operations and technical colleagues regarding a mismatch between active services and billing. You analyze where things are going wrong, document the issue, and ensure it is included in future automation improvements. Meanwhile, you keep oversight of the files handled by the external debt collection agency and ensure statuses and next steps are clear. At the end of the day, you support the international finance team with questions about supplier invoices and payments. You check discrepancies, provide context, and help them move forward. You end the day with a clear overview, control of the numbers, and the satisfaction of having solved problems before they became real issues Your Profile You work in a structured and accurate manner and take responsibility You feel comfortable with numbers and financial administration You communicate clearly and professionally, even on sensitive topics You easily switch between details and the bigger picture You feel at ease working with systems and processes You take ownership and are not afraid to escalate when needed Must-haves Minimum MBO 4 level of education, preferably financial/administrative Experience with billing, accounts receivable, or credit management Strong command of Dutch and English Strong administrative and analytical skills Nice-to-haves Experience with late-payer management or debt collection processes Experience in a hosting, SaaS, or IT-driven organization Understanding of technical concepts such as provisioning, services, or environments Experience with automated billing or subscription platforms Experience with process analysis or reconciliation Experience with debt collection or credit control "At team.blue , our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Want to learn more about our commitment to making a positive impact? Check it out here

Responsibilities

The associate will manage daily billing operations, including monitoring accounts receivable, handling late-payer escalations, and processing payments, corrections, and credit notes. Key duties involve identifying and resolving mismatches between billing, payments, and provisioning systems, and supporting internal/external stakeholders.