What you’ll be doing

• Lead safe, accurate and timely client money operations across DMP and IVA activity.
• Maintain robust reconciliations, books and records, segregation of duties, approval controls and evidence that critical controls have been completed and independently signed off.
• Investigate breaks, shortfalls, excesses, suspense and aged items, ensuring corrective action and escalation happen within the required timescales.
• Own the operational lifecycle for client money incidents and breaches, including root cause analysis, remediation and clear evidence.
• Maintain CASS 11 operational evidence, support the annual client assets audit and Compliance testing, and deliver agreed actions to closure.
• Produce clear MI and risk indicators for senior stakeholders, highlighting trends, control weaknesses and decisions required.
• Lead controlled process, technology and automation improvements that improve accuracy, efficiency and resilience without weakening control.
• Coach and develop an 8 FTE Financial Operations team, building competence, cross-skilling, succession and effective absence cover.

What we’re looking for

• Practical, current experience leading regulated client money or comparable safeguarded-funds operations, with clear evidence of control ownership and escalation.
• Deep practical knowledge of CASS, including hands-on application of CASS 11 debt-management client money requirements.
• Experience of a CASS audit and CASS 11 resolution pack.
• Strong experience of reconciliations, books and records, payment controls, shortfalls or excesses, incident management and remediation.
• Evidence of designing, operating and improving risk and control frameworks and using root cause analysis to prevent repeat failure.
• People leadership experience in a high-volume, time-critical operational environment.
• Strong Excel and data-analysis capability, with confidence using banking/payment, case-management, reconciliation or reporting systems.