THE ROLE

Working closely with the Director of Development, you’ll be at the heart of the organisation’s operational success. Your primary focus will be managing the donor database (Toucan Tech), overseeing financial operations related to income and expenditure, and enabling the wider team to focus on external engagement.

You will lead on:

• Database integrity and management (25,000+ records)
• Donation processing, acknowledgement, and reconciliation
• Financial reporting and coordination with internal departments and international affiliates
• Compliance with data protection, finance, and fundraising regulations
• Office and systems management
• High-level support for major donor cultivation and reporting

KEY RESPONSIBILITIES

• Maintain a secure, accurate, and up-to-date CRM
• Generate donor reports, mailing lists, and event data
• Process Gift Aid claims and manage donation platforms (e.g., Stripe, GoCardless)
• Provide data analysis and insight to support fundraising campaigns and Giving Days
• Assist in donor research and pipeline development
• Draft and review internal policies and procedures
• Liaise with third-party providers and internal stakeholders to ensure operational excellence