Primary Responsibilities

• Manage daily operations and maintain strong client relationships with Global Clients, delivering first-class service and timely break resolution across multiple products in global markets.
• Collaborate closely with global stakeholders including Prime Brokerage Trade Support, Prematch and Fails, Business Units, and senior management to ensure seamless client service.
• Oversee client-related processes such as trade amendments, queries, and reporting, ensuring completion within strict timelines.
• Plan and organize projects, initiatives, and team testing, driving operational efficiency and process improvements.
• Prepare and deliver management and stakeholder reports, ensuring accuracy, transparency, and timely communication.
• Ensure all policies and procedures are accurate, updated, and strictly adhered to.
• Conduct root cause analysis to identify inefficiencies and proactively recommend process enhancements.
• Identify, assess, and escalate risk items to management in a timely manner, mitigating potential business and client impacts