Finance Support Officer Role Profile
Please note that experience is not essential as full training will be provided.
An opportunity has arisen for a Finance Support Officer within the Income Recovery Team (part of the Service Centre).
The Income Recovery Team is responsible for the recovery of outstanding debt [A1]on behalf of Plymouth City Council.
Prior knowledge is not essential as training will be provided, but what is essential is a desire, willingness to learn and ability to have sometimes difficult conversations with individuals and businesses who have a debt with Plymouth City Council.

Duties will include:

• Contacting customers in order to discuss outstanding debts, with a view to taking payments or making appropriate arrangements
• Monitoring payment arrangements
• Liaising with the legal department and preparing cases for legal action
• Preparing cases for county court judgement (CCJ)
• Undertaking payment runs on behalf of the Creditors department
• Interpretation of legislation and keeping up-to-date with legislation, standards, service policies, procedures, developments, and initiatives to accurately carry out duties.
• Responding to queries from customers, including escalated queries and complaints
• Liaison with all departments of the Council, government departments and other relevant external bodies

The successful applicant will be able to interpret complex circumstances and be required to make decisions within current legislation boundaries and guidance. Whilst also responding independently to unexpected problems and situations when dealing with members of the public with queries or complaints.
You must demonstrate excellent communication skills and attention to detail as accuracy is critical. You must have the proven ability to work independently and as part of a team. You will need to be an organised person who appreciates the need to keep accurate records.
As a service we are flexible workers, you will have a primary work location (Ballard House, Plymouth) and have the choice to work from other sites or from home depending on business needs.
For more information or an informal discussion, please contact Cathy Curnow, email: Catherine.Curnow@plymouth.gov.uk or telephone 01752 304905.

• Contacting customers in order to discuss outstanding debts, with a view to taking payments or making appropriate arrangements
• Monitoring payment arrangements
• Liaising with the legal department and preparing cases for legal action
• Preparing cases for county court judgement (CCJ)
• Undertaking payment runs on behalf of the Creditors department
• Interpretation of legislation and keeping up-to-date with legislation, standards, service policies, procedures, developments, and initiatives to accurately carry out duties.
• Responding to queries from customers, including escalated queries and complaints
• Liaison with all departments of the Council, government departments and other relevant external bodie