Finance Support Specialist at Adyen NV

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Contact, Payments, Financial Products, Finance Skills, Analytical Skills, Communication Skills, Decision Making, Prioritization, MS Excel, Written Communication, Verbal Communication, Finance Background, Economics Background, Problem Solving, Team Collaboration, Merchant Support

Industry

Financial Services

Description

This is Adyen Adyen provides payments, data, and financial products in a single solution for global customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Finance Support Specialist As a Finance Support Specialist you will be an expert on Adyen’s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately your team will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources and our merchants' needs. In doing this, you will be in close contact with our Finance teams, Product team, Development and many other internal teams. Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle, meaning collaboration with other support teams in other regions. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams. What you’ll do Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and calls. Educate and advise our merchants’ financial teams on how to best gain value from our platform, financial products and features. Receive and analyze merchant pain points and work closely with Adyen’s Finance, Product and Development teams to improve or build new products to facilitate merchants' operations. Who you are You have at least 2 years of experience involving direct customer contact, with exposure to payments or financial products (issuing, business accounts, capital/business financing...) You have strong finance and analytical skills and can easily get familiar with our internal accounting systems. You have a strong communication skills and are not afraid of being in direct contact with our merchants. You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. You have advanced level of proficiency with MS Excel. You have excellent written and verbal communication skills in English. You have a Finance or Economics educational background, or work experience. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our [Amsterdam] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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Responsibilities

As a Finance Support Specialist, you will be the first point of contact for merchants regarding financial issues and will educate them on how to maximize the value from Adyen's platform. You will also analyze merchant pain points and collaborate with internal teams to improve or develop new financial products.