ABOUT US

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we’ve empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

REQUIRED EXPERIENCE

• Significant understanding of financial roles, process and concepts, including AP, AR, management reporting and other areas
• Ability to create and/or amend process maps using Visio (or similar), to help enhance system capabilities and user experience
• Experience and knowledge of working to Agile and Waterfall project management methodologies
• Prior experience of provision of 1st and 2nd line technical support for finance system issues across a range of stakeholders
• Formal finance qualifications would be desirable, though not essential

ABOUT THE ROLE

Reporting into Platform Operations but embedded within the finance team, this role supports the day-to-day operation and maintenance of financial systems at Travel Counsellors. You’ll assist in ensuring finance users are supported and systems run smoothly, working closely with senior colleagues, technical support teams, and external partners.
This is a great opportunity for someone with a financial background who enjoys working with systems and processes, and is looking to grow their experience in a collaborative environment.

PRINCIPAL ACCOUNTABILITIES

• Support the availability and maintenance of financial systems as part of business-as-usual operations.
• Assist with basic configuration tasks such as adding or updating records and troubleshooting common issues.
• Provide first-line support to finance system users, escalating complex issues to third-party support.
• Help document and maintain finance processes within the systems.
• Participate in testing and release activities under guidance from senior colleagues.
• Contribute to improvement initiatives by gathering feedback and supporting implementation.
• Represent the finance systems team in internal meetings and communications.