Date Posted: 07/16/2025
Req ID: 44296
Faculty/Division: UofT Mississauga
Department: UTM: Ofc of the Registrar
Campus: University of Toronto Mississauga (UTM)
Position Number: 00031283

ABOUT US:

U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of humanpotential.
Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning anddiscovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.
This work all comes together on a spectacularly green campus, alongside theMissinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those whowant to learn more about us and to be part of what we do.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s degree or equivalent combination of experience and education
• A minimum of four (4) years direct student services experience in a post-secondary environment
• Experience in a financial aid environment advising undergraduate students on budgets, OSAP, other financial aid programs and bursaries, and encouraging scholarship and grant applications
• Experience assessing and processing undergraduate student financial aid applications
• Experience developing and delivering presentations
• Sound knowledge of financial aid and related undergraduate academic policies
• Excellent customer service skills - tact, diplomacy, sound judgement and demonstrated ability to maintain confidentiality
• Strong communication, presentation and interpersonal skills,including listening, facilitating and de-escalating
• Proficiency in MS Office (especially Word, Excel and PowerPoint) and student information system(s)
• Attention to detail and ability to handle a heavy workload and meet deadlines
• Demonstrated ability to solve complex problems involving individual and group needs and to identify systemic implications and impacts on access and financial aid for students

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Advising students on financial aid matters, bursaries, budgeting and personal financial management by probing and providing a range of options and possible outcomes
• Interpreting and applying academic and government financial aid rules to ensure students meet requirements
• Providing detailed information to students regarding completing financial aid applications
• Verifying the accuracy of financial aid entitlements
• Reviewing and assessing financial aid appeals for acceptability
• Updating and maintaining procedures and protocols to comply with Federal Government legislation
• Delivering presentations to promote programs, opportunities and/orinitiatives
• Providing significant support to individuals in emotional distress during the course of performing regular duties

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Adaptable
• Communicator
• Diplomatic
• Multi-tasker
• Problem solver
• Team player