SALARY $50,000 YEAR

The Financial Aid and Eligibility Specialist provides superior customer service to applicants seeking financial aid assistance for training in a fast paced, multi-functional environment. This person will assist applicants with applications and required documents for financial assistance and other expanded services Workforce Solutions offers.

Responsibilities:

• Determine if customers are eligible for the Workforce Solutions financial aid
• Enter information in the appropriate management information system and maintain electronic files as needed
• Function as a financial aid resource specialist for applicants, responding to inquiries from prospective students
• Handle a high volume of inbound and outbound communication with prospective residents seeking financial aid for training
• Process a high volume of incoming applications/inquiries in a timely and accurate manner
• Collect accurate and complete information from residents, protecting confidential information, while determining eligibility
• Make recommendations for process improvements to continuously improve efficiency of operations and customer service
• Resolve routine customer concerns utilizing excellent customer service skills
• Maintain excellent productive working relationships with all business partners to ensure seamless customer service
• Other opportunities as available

Qualifications:

• Bachelor’s degree preferred, or equivalent experience
• Three or more years of work experience, preferably in eligibility and/or a customer service environment
• Broad base knowledge of Labor Market Information and financial aid for childcare and training programs
• Ability to proactively resolve issues and seek answers, actively look for ways to help people, perform under pressure, meet tight deadlines and meet or exceed performance goals
• High attention to detail regarding data entry and other record keeping required
• Must have reliable transportation to and from the worksite and other required locations

• Determine if customers are eligible for the Workforce Solutions financial aid
• Enter information in the appropriate management information system and maintain electronic files as needed
• Function as a financial aid resource specialist for applicants, responding to inquiries from prospective students
• Handle a high volume of inbound and outbound communication with prospective residents seeking financial aid for training
• Process a high volume of incoming applications/inquiries in a timely and accurate manner
• Collect accurate and complete information from residents, protecting confidential information, while determining eligibility
• Make recommendations for process improvements to continuously improve efficiency of operations and customer service
• Resolve routine customer concerns utilizing excellent customer service skills
• Maintain excellent productive working relationships with all business partners to ensure seamless customer service
• Other opportunities as availabl