Date Posted: 08/15/2025
Req ID: 44846
Faculty/Division: Vice Provost Strategic Enrolment Management
Department: University Registrar’s Office
Campus: St. George (Downtown Toronto)
Position Number: 00058591

ABOUT US:

The Financial Aid Office in the University Registrar’s Office at the University of Toronto is responsible for the University’s administration of financial aid programs, including U.S. student aid programs and government student aid programs from jurisdictions within Canada, along with other financial supports (e.g., loans to students in professional programs), and internal U of T specific financial aid programs.

ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree or acceptable combination of equivalent experience
• Minimum four (4) years of relevant experience in a high volume environment, preferably a university or college institution
• Direct experience in a financial aid environment: administering student financial aid programs (university and government financial aid programs)
• Experience advising and/or counselling students on financial aid (ex: relevant financial aid programs, preparation of financial plans and strategies to access funding)
• Experience conducting presentations/workshops/training sessions to external and internal attendees
• Experience with interpreting and applying institutional, government, agency and department policies, procedures and guidelines
• Experience with document management systems
• Strong oral and written communication skills, with demonstrated presentation skills to large and diverse groups; Ability to effectively provide information and advice to staff, students and general public, individually or in group settings (i.e. one-on-one or group session and/or workshops)
• Advanced computer skills must include word processing, creating and manipulating spreadsheets, posting to and navigating websites, creating PowerPoint presentations
• Strong analytical skills and attention to details
• Strong student service orientation: tact and diplomacy in dealing with students and students’ family members, relate well with a diverse student population, at times address an upset or irate student, maintain confidentiality in working with student information
• Ability to adapt to new procedures quickly and accurately; must be able to use independent judgment and discretion when processing applications and responding to enquiries
• Ability to work in a high volume environment and ability to work well under pressure

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Advising students on financial aid/award matters by probing and providing a range of options and possible outcomes
• Interpreting and applying academic and government financial aid rules to ensure students meet requirements
• Facilitating educational workshops and seminars
• Advising students on budgeting and personal financial management
• Reviewing and assessing financial aid appeals for acceptability
• Interpreting applicable guidelines and protocols to determine policy violations
• Responding to service requests in a timely fashion
• Tracking and monitoring contact with students

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Adaptable
• Communicator
• Efficient
• Organized
• Problem solver
• Team player