Financial Aid Enrollment & Outreach Specialist at Boys & Girls Club of Truckee Meadows

Reno, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

18.5

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Organizational Skills, Time Management, Detail Orientation, Customer Service, Bilingual Communication, Data Tracking, Financial Aid Processing, Outreach, Family Engagement, Administrative Support, Compliance, Problem Solving, Trust Building, Cultural Responsiveness

Industry

Non-profit Organization Management

Description

Job Details Job Location: Boys and Girls Club Truckee Meadows - Reno, NV 89512 Salary Range: $18.50 - $18.50 Hourly Financial Aid Enrollment & Outreach Specialist Driving Excellence. Empowering Staff. Inspiring Great Futures. The Financial Aid Enrollment & Outreach Specialist supports the Boys & Girls Club of Truckee Meadows’ (BGCTM) programs by processing financial aid applications and conducting outreach to identify and enroll eligible families. Financial aid may include support funded through the Child Care Development Fund (CCDF) as well as BGCTM-funded internal scholarships and other tuition assistance programs. This entry-level position serves as a primary point of contact for families navigating financial assistance options, providing hands-on support throughout the application process while ensuring submissions align with applicable funding guidelines and internal policies. The role combines administrative responsibilities with direct, on-site engagement at BGCTM locations and partner schools to reduce barriers to access and maximize enrollment. Our Mission: To enable all young people, especially those who need us most, to reach their full potential as caring, productive, responsible citizens. These are some of the additional responsibilities of the Financial Aid Enrollment & Outreach Specialist: Financial Aid Application Processing Receive, review, and process financial aid applications to ensure completeness, accuracy, and eligibility determination. Apply applicable Child Care Development Fund (CCDF) guidelines while also supporting BGCTM internal scholarship and tuition assistance programs. Communicate directly with families to explain financial aid options, eligibility requirements, and required documentation. Outreach & Family Engagement Support outreach efforts at partner schools, community events, and other locations as assigned. Build trust-based relationships with families to reduce enrollment and participation barriers. Collaborate with site teams to align outreach efforts with enrollment goals and program capacity. Program Coordination & Communication Serve as a liaison between families, site staff, and internal departments regarding financial aid status and enrollment timelines. Provide regular updates to supervisors on application volume, outreach activities, and enrollment trends. Support the development and maintenance of written procedures, checklists, and basic training materials related to financial aid intake and enrollment. Administrative Support & Compliance Ensure confidentiality and proper handling of sensitive family and student information. Support compliance with applicable funding requirements, including CCDF-related documentation standards. Assist with audit readiness by maintaining accurate, well-documented enrollment and financial aid records. In exchange, BGCTM offers extensive benefits: We offer all full-time employees 100% employer-paid medical, vision, and dental plans. All full-time employees also receive complimentary Short Term Disability, Long Term Disability, and Life Insurance coverage. When we say we nurture great connections and build great futures, we don’t just mean for the students; as a member of BGCTM, you’ll strengthen your future as well through annual tuition reimbursement and a 7% pension plan. Plus, full-time employees are eligible for PTO. Qualifications Required Education & Experience: High School Diploma or GED required. One year of experience in administrative support, customer service, education, social services, or community-based programs preferred. Experience with enrollment systems, financial aid programs, or public assistance programs is a plus but not required. Skills & Abilities that make a successful Financial Aid Enrollment & Outreach Specialist: Strong interpersonal and communication skills; ability to work effectively with families from diverse backgrounds. Bilingual verbal and written communication skills are a key asset for this role, with Spanish strongly preferred. Close attention to detail with the ability to accurately review and process eligibility documentation. Strong organizational and time-management skills with the ability to manage multiple priorities. Ability to explain financial aid processes in a clear, supportive, and culturally responsive manner to families with varying levels of familiarity with assistance programs. Comfortable working both in an office setting and in program sites or community locations. Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data tracking systems. Ability to handle confidential information with discretion and professionalism. Customer-service oriented approach with a solution-focused mindset. Strongly preferred bilingual. Physical Requirements & Work Environment: Must be able to perform duties that require walking, talking, hearing, standing, sitting, and/or bending for long periods of time. May occasionally be required to kneel, run, and/or climb. Must be able to use hands and arms to enter data into the computer, use the telephone, and other office equipment. Must be able to perform surface and deep cleaning appropriately using potentially hazardous cleaners, including bleach, as needed. Must be able to lift, move, manipulate, and or hold objects up to 45 pounds. Objects that exceed the 45-pound weight limit require additional assistance when moving, lifting, or manipulating. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. As part of our commitment to child and member safety, there are some additional steps that all hires will be asked to complete: You will need to provide 3 professional references. You will also be asked to complete a drug screen, background check, and fingerprint check. We have a commitment to being GREAT. At Boys & Girls Club of Truckee Meadows, you’ll have the opportunity to lead a great life, inspired by GREAT values: Generosity, Respect, Encouragement, Accountability, and Trustworthiness. Boys & Girls Club of Truckee Meadows is committed to practicing those values to create places where every kid feels safe and connected—a place to belong and a place to become—and a fun, positive work environment where you can be sure you’re making a difference. For more about what makes Boys & Girls Club of Truckee Meadows a great place to work, visit our employment page at https://bgctm.org/careers/ and view testimonials from our staff!

Responsibilities

The Financial Aid Enrollment & Outreach Specialist processes financial aid applications and conducts outreach to enroll eligible families. This role serves as a primary contact for families, providing support throughout the application process and ensuring compliance with funding guidelines.