Redwood Credit Union is looking for a Financial Assistance Representative I who will be responsible for performing a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures.

MINIMUM QUALIFICATION: KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Fair Debt Collections Act.
• Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities.
• Comprehensive knowledge of repossession process.
• Comprehensive understanding of call center environment.
• Knowledge of skip tracing, small claims, and bankruptcies.
• Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts.
• Skill in the operations of a personal computer with Internet and intranet access, word processing and spreadsheet software.
• Ability to provide quality professional service to all Members.
• Ability and desire to work in a team environment.
• Ability to keep Members information confidential, strictly adhering to company MIS policies.
• Ability to measure performance in a productivity driven environment.
• Ability to communicate effectively, accurately, intelligently, and professionally, both verbally and in writing, including effective telephone communication skills.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions; be accountable.
• Ability to work a rotating schedule which will include working on rotating Saturdays.
  The ideal candidate has a combination of education and experience equivalent to a high school diploma with a
  minimum of three years of collections experience in a measured, productivity driven environment.
  Compensation: Base starting range: $26.00 to $34.00 per hour commensurate with experience.
  Our base salary starting range is based on scope and responsibilities of the position, candidate’s work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

PHYSICAL REQUIREMENTS:

• Ability to clearly communicate both in person and/or by telephone.
• Ability to lift up to 25 pounds occasionally.
• Ability to use typical modern office equipment, including but not limited to, a computer keyboard and calculator.
• Work environment is indoors, in a general office environment, with moderate sounds including typical office machines and people traffic; majority of the time is spent sitting at a desk.
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
  Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
  We are an Equal Opportunity Employe