Financial Business Analyst - Hybrid in New York, New York at NTT DATA

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Microsoft Tools, Bilingual Japanese, Time Management, Multi-tasking, Communication, Relationship Building, Problem Solving, Cash Management, Billing Database, Internal Policies, Email Communication, Wire Transfer, Client Service, Product Knowledge

Industry

IT Services and IT Consulting

Description

We are looking to hire a Business Administration Representative who will be responsible for data registration of customer's signup to cash management products or related banking services for one of our prominent Financial Industry Banking end-clients. Register customer data into proprietary system in a timely manner Conduct set up in systems and handle inquiries from customers mainly by email communication Obtain sufficient knowledge regarding SMBC's cash management products and services Manage customer entries into our billing database for the purpose of generating invoices Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries Work together and problem solve along with our Product team to assist in resolving issues Develop strong knowledge of internal policies and procedures in order to effectively execute processes Keep close communication with the Client Service team on daily tasks and progress Answer and address customer inquiries related to our cash management products, in cooperation with the Client Service team 2+ years customer service experience, preferably in banking/financial services industry Must have Microsoft Tools Experience (Word, Excel, powerpoint, Etc) 1+ years Data-entry experience Bilingual Japanese language is not must, but will be highly appreciated Ability to use time efficiently and effectively and remain customer service oriented while handling numerous registrations throughout the day Ability to effectively multi-task a broad range of activities, tasks, and outcomes Proactively follow-up on open items and work that needs to be advanced forward Ability to clearly communicate verbally and in writing across various communication settings and styles Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact Ability to anticipate customer's needs Ability to quickly learn internal policies and procedures, think independently and suggest solutions Education: BA/BS Degree preferred

Responsibilities

The Business Administration Representative will register customer data for cash management products and handle inquiries primarily via email. They will collaborate with various departments to resolve issues and maintain communication with the Client Service team.