Financial Center Manager/Branch Manager (75255) at TEXAS SECURITY BANK

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Problem Solving, Communication Skills, Banking Products, Regulatory Compliance, Sales Support, Performance Management, Relationship Building, Coaching, Technology Implementation, Account Maintenance, Transaction Processing, Process Improvement, Interpersonal Skills, Microsoft Office Suite, LMS Content Development

Industry

Banking

Description

Job Details Job Location: North Dallas - Dallas, TX 75254 Position Type: Full Time Job Category: Management The Client Support Manager is responsible for leading customer service operations for our bank branches. This role ensures the delivery of high-quality service to clients and bankers, manages a team of customer service representatives, and works to maintain and improve customer experience. The manager acts as a key liaison between both internal and external customers of the bank, promoting products and services while adhering to regulatory requirements and organizational standards. Essential Responsibilities Team Leadership: Supervise, train, and lead customer service staff. Set performance goals and standards, manage accountability, conduct regular performance reviews and on the job coaching. Customer Experience: Develop and demand exceptional customer service mindset of the team. Ensure prompt, professional, and courteous service at all relative touchpoints, resolving escalated customer issues efficiently. Branch Operations: Oversee daily customer service activities, including transaction processing, account maintenance, inquiries, and problem resolution. Enforce adherence to banks’ professional appearance standards. Sales Support: Promote bank products and services, identify cross-selling opportunities, deposit account opening. Compliance: Ensure all customer service processes comply with regulatory and bank policies; maintain accurate records and documentation. Process Improvement: Establish strong customer service standards and build learning management system (LMS) content related to team roles. Reporting: Manage weekly production and customer service scorecards for team members. Prepare and present regular reports on customer service metrics, feedback, and branch performance to senior management. Relationship Building: Develop strong relationships with customers, team members, community members, and business partners. Qualifications Required Experience Minimum of 3+ years of experience in banking, customer service, or branch management. Proven leadership and team management skills. Ability to hire, develop, coach, and retain great customer service professionals. Excellent interpersonal and communication skills. Ability to identify and implement technology that enhances team production, efficiency, and accountability. Strong problem-solving abilities and diligence. In-depth knowledge of banking products, services, and regulations. Ability to work in a demanding environment and manage multiple priorities. Proficiency with banking software and Microsoft Office Suite. Preferred Experience Bachelor’s degree in business administration or related field. Management experience.

Responsibilities

The Financial Center Manager is responsible for leading customer service operations, ensuring high-quality service delivery, and managing a team of customer service representatives. This role also involves overseeing branch operations, promoting bank products, and maintaining compliance with regulatory requirements.