Financial Counsellor (Problem Gambling) at The Salvation Army

Tamworth, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Counselling, Community Education, Money Management, Negotiation Skills, Counselling Skills, Interpersonal Skills, Active Listening, Analytical Skills, Microsoft Office, Case Management Systems, Cultural Competence, Client-Focused Approach, Compassion, Flexibility, Reporting Skills, Autonomy

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About The Role As a Financial Counsellor, you will deliver one-on-one counselling and community education to support clients in navigating financial challenges, considering the various life circumstances that impact their financial wellbeing. You will also lead group financial literacy sessions aimed at enhancing long-term money management skills and financial capability. Working independently within The Salvation Army and Moneycare guidelines, you will manage your own caseload, coordinate your schedule, and fulfill reporting responsibilities. This part-time role on going (4 days per week), reporting to the Team Leader is based in Tamworth, NSW. Salary is based on SCHADS Level 5 (Accredited) / Level 4 (Diploma). How you will make an impact Conduct client counselling sessions and community financial literacy education at frequencies set by the Moneycare Manager Regularly review open cases and promptly close files upon completion Ensure positive client outcomes, evidenced by client feedback and statistical data, with over 90% positive feedback Build and maintain effective relationships with community organisations, government agencies, and financial institutions Comply with all relevant legal, regulatory, and Moneycare policies and funding body requirements Operate with autonomy while aligning with The Salvation Army’s standards and procedures Prepare monthly reports for the Moneycare Manager and Divisional Mission Perform additional duties as required by the Moneycare Manager What you will bring Accredited Financial Counsellor or willing to obtain accreditation promptly Diploma of Financial Counselling with required gambling units. Experience working with diverse cultures and backgrounds Strong money management, negotiation, and counselling skills Minimum 12 months relevant experience in financial counselling or related fields Degree qualifications or extensive experience in welfare, finance, community services, psychology, or business are highly desirable High-level interpersonal, active listening, and analytical skills Proficient in Microsoft Office and case management systems Able to manage competing priorities and meet deadlines Compassionate, non-judgmental, and client-focused Willingness to travel occasionally for training and development Flexibility to adjust hours to meet operational requirements Current Driver’s Licence and Working with Children Card What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. How to Apply If you are passionate about empowering people facing financial challenges and meet the above criteria, please submit your application and cover letter. Make a real difference in people’s lives by promoting long-term financial wellbeing. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

As a Financial Counsellor, you will provide one-on-one counselling and community education to assist clients with financial challenges. You will also lead group financial literacy sessions and manage your own caseload while ensuring compliance with relevant policies and procedures.