Financial Counsellor

at  The Salvation Army

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Counsellor (Gambling) -
Why This Role Matters

Financial Counsellor Position Purpose:

• Provide information, options, and advocacy for individuals and groups facing financial difficulties due to problem gambling.
• Assess and develop strategies to address financial and credit concerns.
• Contribute to integrated Service Activities (ISA) through presentations and community education.

About the Program:

• The Salvation Army Gambling Support Service, funded by the Department of Health, operates within the Alcohol & Other Drugs (AOD) and Doorways community engagement streams.
• Programs include:
• Gambler’s Help City & Inner North (GHCIN): Part of the Victorian State Government’s Integrated Problem Gambling Strategy, offering therapeutic and financial counselling, community education, and venue support.
• Generalist Financial Counselling Program: A national service providing free financial counselling for individuals facing financial difficulties.

About The Role
We are seeking a dedicated Financial Counsellor (Gambling) for our Alcohol and other drugs in a Part-time capacity for 30.4 hours a week. This position is based out of Kensington
Salary and conditions are in accordance with the Grade profile SCHADS Award level 5.

Key Responsibilities:

• Assess clients, determine eligibility, and create intervention plans considering intersectional factors (e.g., cultural needs, family violence, LGBTIQA+, ATSI).
• Provide financial counselling using tailored methods responsive to client needs.
• Manage and monitor caseloads and targets as set by GHCIN and program requirements.
• Maintain accurate participant records in accordance with TSA standards and funding body systems (e.g., GH Connect).
• Provide reports to the Gambling Support Service Program Manager or Senior Therapeutic Counsellor.
• Facilitate referrals and ensure clients access appropriate services.
• Build and maintain relationships with key service providers and community groups..
• Liaise with other service providers and participate in relevant case and service planning meetings.
• Successfully complete individual service target components
• Effectively deliver the financial counselling
• Constructively participate in the line management and supervision meetings
• Identify service gaps and provide recommendations for service delivery improvements.
• Participate in planning, reporting, reviews, and quality improvement activities.
• Assist in policy and procedure development.
• Contribute to monitoring and evaluation to ensure service effectiveness and efficiency.
• Build and maintain collaborative relationships to support organizational and program goals.
• Actively participate in team and program meetings.
• Develop innovative strategies and relationships with relevant services in the inner North catchment area as directed by VRGF.
• Perform other relevant duties as requested by the Specialist Financial Assistance and Gambling Support Coordinator and Program Manager as appropriate

About You:

• Diploma in Community Services (Financial Counselling) is mandatory
• Relevant experience in financial counselling service delivery environment
• A Nationally Coordinated Criminal History Check
• A current and valid Working with Children’s Check
• A valid Victorian Driver’s license.

What We Offer:

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650)
• Purchase leave, study leave, Paid parental leave
• Opportunity for training and career development
• Free Onsite parking
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.
• Novated car leasing, discounts on car hire and purchase.
• Salvos Wellness app and program, including access to Fitness Passport.
• Employee Assistance Program - Independent confidential counselling service

How To Apply
If you’re excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Financial Counsellor Position Purpose:

• Provide information, options, and advocacy for individuals and groups facing financial difficulties due to problem gambling.
• Assess and develop strategies to address financial and credit concerns.
• Contribute to integrated Service Activities (ISA) through presentations and community education

Key Responsibilities:

• Assess clients, determine eligibility, and create intervention plans considering intersectional factors (e.g., cultural needs, family violence, LGBTIQA+, ATSI).
• Provide financial counselling using tailored methods responsive to client needs.
• Manage and monitor caseloads and targets as set by GHCIN and program requirements.
• Maintain accurate participant records in accordance with TSA standards and funding body systems (e.g., GH Connect).
• Provide reports to the Gambling Support Service Program Manager or Senior Therapeutic Counsellor.
• Facilitate referrals and ensure clients access appropriate services.
• Build and maintain relationships with key service providers and community groups..
• Liaise with other service providers and participate in relevant case and service planning meetings.
• Successfully complete individual service target components
• Effectively deliver the financial counselling
• Constructively participate in the line management and supervision meetings
• Identify service gaps and provide recommendations for service delivery improvements.
• Participate in planning, reporting, reviews, and quality improvement activities.
• Assist in policy and procedure development.
• Contribute to monitoring and evaluation to ensure service effectiveness and efficiency.
• Build and maintain collaborative relationships to support organizational and program goals.
• Actively participate in team and program meetings.
• Develop innovative strategies and relationships with relevant services in the inner North catchment area as directed by VRGF.
• Perform other relevant duties as requested by the Specialist Financial Assistance and Gambling Support Coordinator and Program Manager as appropriat