Financial Counselor at DotHouse Health

Dorchester, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Coordination, Financial Counseling, Customer Service, Organizational Skills, Interpersonal Skills, Communication Skills, HIPAA Knowledge, Medicare Knowledge, Medicaid Knowledge, MassHealth Application, Bilingual, Office Support, Eligibility Verification, Financial Collection, Patient Assistance, Health Connector

Industry

Hospitals and Health Care

Description

Description SUMMARY: Under general direction of the Financial Counselor Manager, this position is responsible for counseling patients regarding insurance benefits and recommend alternate sources of payments and financial assistance to uninsured/underinsured patients and families. They assist patients with applying for MassHealth and private insurance applications through the Health connector, check MassHealth and private insurances throughout the online portals for eligibilities, re-determination, and recent disenrollment. Act as DotHouse Health lead in helping patients maintain insurance coverage to ensure reimbursement for services. GENERAL DUTIES & RESPONSIBILITIES: Assist patients with the MassHealth and private insurance application process using mahealthconnector.org Review MassHealth documentation for updated messaging. Follow-up with patients as necessary. Interview insured and uninsured patients to determine eligibility for state programs and private products. Review and document financial collection eligibility Verify insurances a week in advance as well as PCP and PCC assignments to patients’ insurance. Help Patient with Medicare Products (Medicare D and C Enrollment ) Assist in performing office support duties, which may include answering phone calls, retrieving messages from voice mail, financial counseling tasks, providing office assistance as needed. Requirements REQUIRED SKILLS & COMPETENCIES: Education: High school diploma or equivalent, Associates degree a plus. Obtain and maintain Certified Application Counselor (CAC) certification. Experience: Previous experience in health facility, insurance coordination role or comparable experience in a health care or managed care organization desired Ideal candidate should possess strong organizational/interpersonal/communications/customer service skills. The ability to work independently and perform multiple activities efficiently in a timely and accurate manner Knowledge of HIPAA, Medicare/FQHC, Medicaid Bilingual candidates strongly encouraged to apply

Responsibilities

Counsel patients regarding insurance benefits and recommend alternate sources of payments and financial assistance. Assist patients with applying for MassHealth and private insurance applications and verify insurance eligibility.