Financial Counselor I at Orlando Health

St. Petersburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Counseling, Data Entry, Insurance Verification, Authorization, Communication, Problem Solving, Attention to Detail, Teamwork, Microsoft Office, Typing Proficiency

Industry

Hospitals and Health Care

Description

Position Summary 💼 Financial Counselor – LabWorks Orlando Health Bayfront Health Ambulatory 📍 Location: 7000 4th St North, St. Petersburg, FL 33702 🧪 About Orlando Health LabWorks Orlando Health LabWorks provides high-quality outpatient diagnostic laboratory services across Central Florida. Our certified phlebotomists are committed to delivering fast, accurate results with exceptional customer service. Why Choose Orlando Health LabWorks? 🏥 No facility fee ⚡ Same-day results for most routine tests 📲 Easy access to results via our Patient Portal 💼 Position Overview As a Financial Counselor, you will support patients and their families by offering clear, compassionate guidance on payment processes. You’ll help ensure patients understand their financial responsibilities and contribute to a smooth, welcoming experience during their visit. 🎁 Benefits – Starting Day One! Enjoy a robust benefits package designed to support your health, well-being, and career growth: ✅ Medical, Dental & Vision Insurance ✅ 403(b) Retirement Savings Plan ✅ Health Savings Account (HSA) & Flexible Spending Account (FSA) ✅ Up to 5 Weeks Paid Time Off (PTO) ✅ Paid Parental Leave & Family Care Support ✅ Life Insurance & Extended Leave Plan ✅ Pet & Car Insurance ✅ 100% Paid Tuition + Loan Repayment Assistance 🌟 Join Us Be part of a team that values compassion, clarity, and community. At Orlando Health LabWorks, your role helps patients feel supported and informed every step of the way. Ready to make a difference? Apply today and help us deliver care that goes beyond the lab. Responsibilities Essential Functions • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals. • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times. • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary. • Explains necessary forms and obtains signatures from patient/guarantor. • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations. • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due. • Collects for related professional care when appropriate. • Documents authorization and benefit information in registration system. • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives. Qualifications Education/Training • High School or equivalent. • Must complete Patient Financial Services Orientation program and annual educational requirements Licensure/Certification None. Experience • Two (2) years’ experience in a financial, business office, or customer service environment required. • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint). • Typing proficiency. • One (1) year PC/Windows experience.

Responsibilities

As a Financial Counselor, you will support patients and their families by offering guidance on payment processes. You’ll help ensure patients understand their financial responsibilities and contribute to a welcoming experience during their visit.