Financial Counselor I at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Services, Business Office Operations, Customer Service, Microsoft Office, Typing Proficiency, PC Experience, Insurance Verification, Patient Interaction, Payment Collection, Documentation, Communication, Empathy, Problem Solving, Attention to Detail, Organizational Skills, Team Collaboration, Patient Care

Industry

Hospitals and Health Care

Description

Position Summary Financial Counselor – Orlando Health LabWorks 📍 Location Downtown Orlando, FL 🕒 Schedule Part‑Time | Monday–Friday About Orlando Health LabWorks Orlando Health LabWorks provides convenient outpatient diagnostic laboratory services throughout Central Florida. Our teams deliver fast, accurate testing with a focus on compassionate patient care and exceptional service. Why Patients Choose LabWorks 🚫 No facility fee ⚡ Same‑day results for most routine tests 📲 Easy access to results via our Patient Portal Why You’ll Love Working Here Benefits Starting Day One ✅ Medical, Dental, & Vision Insurance ✅ 403(b) Retirement Savings Plan ✅ HSA & FSA Options ✅ Up to 5 Weeks Paid Time Off ✅ Paid Parental Leave & Family Care Support ✅ Life Insurance & Extended Leave Plan ✅ Optional Pet & Auto Insurance ✅ 100% Paid Tuition & Student Loan Repayment Assistance Position Overview The Financial Counselor serves as a key resource for patients navigating the financial aspects of their care. This role acts as the first point of contact, providing clear, empathetic guidance regarding insurance coverage, benefits, payment options, and billing processes to ensure a smooth and supportive patient experience. Education & Training High School Diploma or equivalent required Completion of Patient Financial Services Orientation and annual education requirements Licensure / Certification None required Experience Requirements Minimum two (2) years of experience in: Financial services Business office operations Customer service environment Proficiency in Microsoft Office (Word, Excel, PowerPoint) Typing proficiency required Minimum one (1) year of PC/Windows experience Essential Functions Demonstrates an understanding of Orlando Health’s commitment to exceptional customer service Maintains a professional, positive, and patient‑focused demeanor at all times Accurately gathers and enters patient and guarantor demographic and financial information Contacts Primary Care or Admitting Physicians to obtain: Authorizations Diagnosis details Procedure information Explains required forms and obtains appropriate patient/guarantor signatures Verifies insurance benefits and obtains necessary authorizations from payers Provides clear explanations of insurance benefits, co‑pays, deductibles, and self‑pay balances Collects payments for services rendered when applicable Documents benefit and authorization information in the registration system Assembles patient records, including insurance cards, photo identification, and advance directives Communicates effectively with patients, team members, and leadership to support efficient workflows Why Join Orlando Health LabWorks Work in a fast‑paced outpatient environment Be part of a mission‑driven organization focused on quality, access, and patient experience Enjoy weekday schedules with work‑life balance Opportunities for career growth within Orlando Health

Responsibilities

The Financial Counselor serves as a key resource for patients navigating the financial aspects of their care, providing guidance on insurance coverage, benefits, and payment options. This role ensures a smooth and supportive patient experience by accurately gathering and entering financial information and communicating effectively with patients and team members.