We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patient bill(s), collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, and backfilling for coverage at other locations. This job ensures the best patient experience is received through timely and accurate assistance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

EDUCATION

Required - High School diploma or equivalent
Preferred - Bachelors degree

WORK EXPERIENCE

Required - 1 year of customer service, healthcare, or office experience
Preferred - Previous Healthcare Billing/Collections/Customer Service Experience

KNOWLEDGE SKILLS AND ABILITIES (KSAS)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast paced ever changing environment.
• Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.
• Reliable transportation as may be required to travel to other facilities to fill in as needed.

• Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.
• Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.
• Other related duties as required.
  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
  Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  This employermaintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.