Financial Counselor Specialist- Finance- FT- 1st Shift at Huntsville Hospital Health System

Huntsville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Counseling, Customer Service, Billing, Collections, Analytical Skills, Problem-Solving, Teamwork, Medical Terminology, Excel, Word, Outlook, Zimbra, Attention to Detail, Communication Skills, Stress Management, Account Management

Industry

Hospitals and Health Care

Description

Overview The Financial Counselor Specialist (FCS) will educate and equip patients with financial options to satisfy outstanding medical bills by collecting/processing payments or applying them for the financial assistance program. As well, the FCS will support deceased processes, settlement offers and financial assistance/uninsured guarantor management among many other areas of expertise. The role is to provide prompt, accurate, and courteous answers to patients, families, or guarantors questions while continuing to develop a strong relationship between the organization and our customers. FCS is responsible for training and educating new financial counselors. This position is responsible for processing charity applications and holds the authority to adjust accounts based on charity approval. Qualifications Education required: High school diploma or GED Experience: 3 to 5 years working experience within healthcare Revenue Cycle of Hospital or Physician office billing and collection processes including customer service, billing, and follow-up processes strongly preferred. Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred. Strong analytical and problem-solving skills and attention to detail as well as the ability to work as a member of a team or independently as necessary with little supervision. Additional skills/abilities: Proficient knowledge of the impact that customer service and financial advisement/collections have on Revenue Cycle operations and financial performance. Proficient application knowledge of Excel, Word, Outlook and/or Zimbra Proficient understanding of medical terminology, medical billing practices and billing reimbursement along with knowledge of insurance policies. Capacity to navigate stressful situations with ease along with proven applicable experience of preparing complex correspondence to resolve accounts. Excellent communication skills verbally, written, and interpersonal with internal Hospital departments, Physician Offices, Patient, and Insurance payors strongly preferred. Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes. Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service and satisfaction and quality. About Us Highlights of our hospitals Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. Ask us about incentives and additional opportunities. Huntsville Hospital Benefits: We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more! Learn more about Huntsville Hospital Health System: Careers: https://careers.hhsys.org/careers-home Benefits: https://careers.hhsys.org/us/en/benefits Education & Professional Development: https://www.huntsvillehospital.org/education Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al

Responsibilities

The Financial Counselor Specialist will educate patients on financial options for medical bills and manage financial assistance programs. They will also support deceased processes and train new financial counselors.