Financial Counselor at Western Missouri Medical Center

Warrensburg, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Verification, Patient Advocacy, Medical Billing, Financial Counseling, Payment Plan Management, Patient Estimates, Fair Lending Guidelines, Customer Service, Collection Policies, Communication Skills

Industry

Hospitals and Health Care

Description

Description PURPOSE STATEMENT This position is responsible for serving as a patient advocate by helping patients understand their financial obligations and identifying solutions that support timely payment while maintaining access to care. ESSENTIAL FUNCTIONS Use AIDET when greeting patients/customers either on the phone or in person. Verify insurance coverage and eligibility. Generate and communicate patient estimates prior to their scheduled appointment. Screening patients for Financial Assistance. Advising patients of any CoPays, Coinsurance and/or Deductible amounts and requesting deposits prior to their scheduled appointments. Providing patients with different payment plan options including payment plans with Clear Balance. All messages left before 3:30PM Monday through Friday must be returned within 2 hours. Assist departments and clinics with questions regarding cost of services. Handle inquiries from patients/customers as needed after identification has been verified. Assist co-workers as needed/requested. Maintain a positive rapport with all customers. Appropriately handles telephone and email communications. Support the Medical Center’s Mission/Vision/Philosophy positively. Maintain regular and predictable attendance. Perform other essential duties as assigned. Requirements EDUCATION/EXPERIENCE/SKILL REQUIREMENTS High school diploma or equivalent. Previous medical billing/collecting experience required, minimum of 1 year of experience preferred. Good understanding of Fair Lending guidelines and collection policies. Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic. PHYSICAL/MENTAL REQUIREMENTS Must be able to sit and stand, intermittent 8 to 10 hours a day. Must be able to use standard office equipment, including the telephone and computer keyboard. Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines. Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing. Frequently stands, walks, sits and utilizes eye/hand coordination and color definition. Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs. Occasionally walks on uneven surfaces.

Responsibilities

Acts as a patient advocate by helping patients understand financial obligations and identifying payment solutions to maintain access to care. Responsibilities include verifying insurance, generating cost estimates, and screening patients for financial assistance.