Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc.
You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime. Financial Crime Operations footprint spans Australia, India and New Zealand.

Maintain an up-to-date understanding of the anti-money laundering, counter terrorism financing and sanctions legal and regulatory obligations of the group as they apply to your role.
Actively contribute to the group’s goal of NPS+30 in 3 years by prioritising our customers and their lived experience above all else. Undertake all activities in line with the group’s values and prescribed methodologies, strategies, and policies. Demonstrate awareness of role-specific tasks by actioning all tasks in accordance with standard operating procedures (SOPs) and service level agreements (SLAs). Stay abreast of financial crime and security related trends and emerging issues, proactively identifying, understanding, and acting on and/or escalating current and future risks to the group. Contribute to a culture of continuous improvement by identifying opportunities to increase efficiency and effectiveness of processes. Accurately record customer interactions, findings, and decisions within the appropriate group systems in a concise and timely manner. Other tasks relating to the management of financial crime processes as directed by your manager.
You will report directly to a Financial Crime Operations Manager . This position has 0 direct reports.