Financial Crime Investigator at Nationwide

Newcastle upon Tyne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Crime Investigation, Due Diligence, Risk Assessment, Customer Interaction, Telephony Skills, Case Management, Communication Skills, Attention To Detail, Decision Making

Industry

Financial Services

Description

We have an exciting opportunity to join us as a Financial Crime Investigator, supporting the launch of a new telephony-based Financial Crime team within the 1st Line. In this role, you’ll take ownership of escalated cases to assess financial crime risk and drive the right outcomes. You’ll be responsible for handling escalations and contacting customers directly to obtain key information and complete due diligence, ensuring decisions are accurate, risk-focused and aligned to policy requirements. This is a hands-on role where you’ll balance investigative work with customer interaction in a fast-paced, telephony-driven environment. You’ll play an important role in embedding how the new team operates, bringing a keen eye for detail and strong communication skills to support effective decision making. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a week in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

Take ownership of escalated financial crime cases to assess risk and drive accurate outcomes. Contact customers directly via telephony to obtain key information and complete necessary due diligence.